Clear, straightforward rules covering account use, betting, payments, and bonuses — all in one place.
The six key chapters in JoyWins's Terms and Conditions
Who is eligible to open an account, the one-account-per-person policy, KYC verification requirements, and the obligation to keep your information accurate.
Accepted payment methods, minimum and maximum amounts, processing times, and the procedure for resolving payment disputes.
Detailed rules on bet acceptance and rejection conditions, odds types, bet cancellation scenarios, and betting limits.
Bonus claim process, wagering requirements, prohibition on using multiple accounts for the same bonus, and grounds for bonus cancellation.
Responsibility for account security, policy on the use of personal information, and our commitment to never sharing your data with third parties.
Restrictions for minors, the option to set deposit limits, the self-exclusion process, and how to access support.
By using the JoyWins (joywins.click) website and mobile application, you confirm that you have read and agreed to these Terms & Conditions in full. These Terms JoyWins and shall be considered a legally binding agreement between it and all its members.
These terms and conditions have been written in Bangla so that all users can understand them with ease. However, in the event of any legal dispute, the English version shall be considered the authoritative text. Use of JoyWins's services constitutes acceptance of all these terms — failure to comply with any part of them may result in loss of access to the service.
Important: These Terms apply only to individuals aged 18 or over. Use of JoyWins by minors is strictly prohibited.
To open an account on JoyWins, you must meet the following requirements:
After registration, JoyWins may request additional information or documents for verification at any time. Failure to respond to such a request may result in certain account features being temporarily suspended.
All members must complete the KYC process before making their first withdrawal. This is mandatory to ensure the security of your account and to comply with anti-money-laundering regulations.
You will need to upload clear photos of both the front and back. All text must be legible.
A clear selfie holding your NID — your face must be fully visible.
An OTP will be sent to the number used during registration — you'll need to enter it to complete verification.
A passport or driving licence is also accepted as an alternative. Verification typically takes between 30 minutes and 24 hours. Once completed, it does not need to be repeated.
Any attempt to complete KYC using false identification or another person's details will result in permanent account closure and possible forfeiture of the balance.
JoyWins-currently accepted payment methods for deposits include bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount is ৳200.
| Method | Minimum | Maximum (Per Day) | Processing Time |
|---|---|---|---|
| BKash | ৳ 200 | ৳ 50,000 | 1–5 minutes |
| Nagad | ৳ 200 | ৳ 50,000 | 1–5 minutes |
| Rocket | ৳ 200 | ৳ 30,000 | 5–15 minutes |
| Bank Transfer | ৳ 500 | ৳ 1,00,000 | 2–24 hours |
All deposits must come from the member's own account — deposits made using another person's account or credit card are not permitted. Any violation of this rule may result in the payment being cancelled and the account being suspended.
KYC verification must be completed before you can make a withdrawal from JoyWins. The minimum withdrawal amount is ৳500. JoyWins does not charge any processing fees on standard withdrawals.
Please Note: If any bets are still active at the time a withdrawal request is submitted, the withdrawal process will begin only after the outcome of those bets has been confirmed.
JoyWins Provides betting on cricket, football, and other sports. The following rules apply to all bets at all times:
In any betting-related dispute, JoyWins's decision shall be considered final.
JoyWins offers welcome bonuses, reload bonuses, cashback, and free bets from time to time. Each bonus has its own terms, which are clearly stated on the relevant bonus page.
Wagering Example: A 10× wagering requirement on a ৳500 bonus means you need to place a total of ৳5,000 in bets — this refers to the total betting volume, not a deduction from your deposited funds.
The following activities are strictly prohibited on JoyWins:
If any of the above activities are detected, the account in question will be suspended immediately, the balance may be forfeited, and legal action will be taken if necessary.
JoyWins believes betting should be a form of entertainment — not a regular source of income. That's why we offer members a range of responsible gaming protections:
If you run into any issues or need assistance, please reach out to our Responsible Play Visit the page or email us directly at support@joywins.click.
Members may close their account at any time by contacting Support. If there is a remaining balance, it should be withdrawn before the account is closed.
JoyWins reserves the right to close an account under the following circumstances:
If an account is closed due to a rule violation, no claims for a refund of the remaining balance will be entertained.
JoyWins reserves the right to amend these terms and conditions at any time. Members will be notified in advance of any significant changes via email or in-app notification.
Continuing to use JoyWins after any changes have been made will be considered acceptance of the updated Terms. We recommend checking this page regularly to stay up to date.
Last Updated: June 1, 2026. The date of the most recent update will always be shown at the top of the page.
If you have any questions or disputes regarding these Terms, please contact JoyWins Support directly in the first instance — the majority of issues can be resolved amicably.
If a dispute cannot be resolved between both parties, mediation will be used as the next step. These Terms are governed by the laws of the jurisdiction in which JoyWins operates.
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